 Bootlets ®
Caring Coins™
Signature Collection
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Your jewelry
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gift boxed |
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How to Reach Customer Service
You can reach our Customer Service Department in the following ways:
By Phone, between 9:00am-5:00pm Eastern time at 1.877.266-8538
By Email, at lorrainebaratta@lorrainebaratta.com
Please provide us with your Customer ID and the Order ID in question in your correspondence or have it available when you call us.
We appreciate your business and welcome your feedback.
Thank you,
Lorraine Baratta Designs
Shipping Your Online Order
Standard Delivery
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (EST).
Two-Day Delivery
If requested, your order should arrive in 2 business days after shipping if ordered by 12:00 noon (EST). Please note two-day orders placed Friday after 12:00 noon (EST) or Saturday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.
Overnight Delivery
If requested your order should arrive the next business day after shipping if ordered by 12:00 noon (EST). Please note overnight orders placed Friday after 12:00 noon (EST) or Saturday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery.
Alaska, Hawaii, Puerto Rico and Guam Deliveries
Your order should arrive in approximately 7 to 10 business days if ordered by 12:00 noon (EST).
International Deliveries
At this time, it is not possible to specify international destinations and U.S. territories when placing an order online. However, you may have your Lorrainebaratta.com purchase shipped to an international address by calling 1.877.266.8538
Delivery to Post Office Boxes
Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. Boxes will be shipped via parcel post. Please feel free to contact us if you have any questions regarding when you will receive your order.
Drop Ship Items
Drop ship items are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order.
ORDER CANCELLATION
Lorraine Baratta Designs generally ships all items within 5-7 business days so if you wish to cancel an order please call Customer Service at 1.877.366.8538 as soon as possible. Please Note: If an order has already been processed or shipped we are unable to stop the order. You will be responsible for returning the item to us.
RETURNS
Lorraine Baratta Designs offers a 100%, satisfaction guarantee so that you can return your product with for any reason within 7 days of purchase for a full refund of the purchase price. We cannot accept returns after the 7-day period. If you order an item as a gift, please open the package and inspect the contents within the 7-day period. Any special shipping and handling charges (such as Overnight, Saturday or International Shipping) are non-refundable. Worn, broken, damaged or altered items cannot be returned. If your item arrives defective, Lorraine Baratta Designs will refund your return shipping and handling charges and send you a replacement item immediately if that is your wish, or issue you a full credit. If a package/item arrives and is incorrect or damaged please save the original carton and packaging materials and call Customer Service. All returned jewelry is processed through our Quality Assurance Department to verify that items have not been worn, broken, damaged or altered. Credit is issued within approximately fifteen business days. Items that are special ordered in altered sizes (special length bracelets, non-standard ring sizes, etc.) are generally non-returnable.
NOTE: On many pieces we affix a security tag that must be cut off in order for the item to be worn appropriately after customer inspection to determine that they are satisfied with the style and quality of the item. ONCE THE SECURITY TAG IS REMOVED, THE ITEM CANNOT BE RETURNED.
Returns need to be carefully packed and we recommend the original shipping boxes if possible. PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. ACCORDINGLY, WE CANNOT ACCEPT RETURNS THAT ARE SHIPPED IN ENVELOPES OR SOFT PACKAGING. ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. FURTHER, THE RETURN SHIPPING LABEL MUST BE VISIBLE ON THE OUTSIDE OF THE BOX OR, FOR SECURITY REASON YOUR RETURN MAY BE REFUSED. For your protection against loss during shipping, please make sure to insure your return package (with the US Postal Service, FedEx, UPS, etc.) for the full value of the product.
PRICES/INFORMATION
We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause.
COPYRIGHT
Please note that Lorraine Baratta Designs, lorrainebaratta.com, caringcoins.com, thebootlet.com, thebirthnecklace.com ,Web site design, graphics, text, software and the sequencing and arrangement thereof are Copyright@ 2000-2008, Lorraine Baratta Designs, lorrainebaratta.com ALL RIGHTS RESERVED. You hereby have our permission to electronically copy and print in hard copy certain portions of this web site, if and only if, you are placing an order with lorrainebaratta.com or using our Web site as a shopping resource. Any use of the materials on this Web site, including reproduction for purposes other than those mentioned above, modification, distribution or republication without the prior written permission of Lorraine Baratta Designs, lorrainebaratta.com is strictly prohibited.
TRADEMARKS
All trademarks, service marks and trade names are proprietary to Lorraine Baratta Designs, lorrainebaratta.com, caringcoins.com, thebootlet.com, thebirthnecklace.com.
Lorraine Baratta Design Collections (c) 2000-2020 LBDesigns, LLC All Rights Reserved
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